I do not understand what kind of flex ticket is that and why I paid for it. Fly Dubai is the most disoriented international airline I ever boarded for long distance. First of all they boast themselves as low cost airline and charge higher along with same airfare category as emirates or other skytrax airlines.
Second for some reason they selectively pick the cabin bag without weighing and ask them to be checked in I just had a bag with laptop and because of there sharp weighing mechanisms I had my laptop flying around in the airplane because they had problems check-ing in 6 kg of cabin allowance that I already paid The waiting halls are small and the bus stranded for 20 mins near the plane adding salt to my wounds I selected it since it is controlled by Emirates but it is the worse and no where near it.
I do not recommend this airline. Now airplanes of this company become very old and passenger cabin is not maintained well. Most of the entertainment screens in economy class are not functional.
Some of the seat's cover were damaged and one seat was completely damaged itself. On arrival to Ashgabat some about 30 people realized that their bags did not arrive and was left in Dubai airport, all of these people had only one or two backs. While there was a lot of boxes with commercial cargo arrived on our flight.
There was no representative from flydubai and no one told when my back is going to be delivered to Ashgabat. It is already 10 days and I did not receive any information about my luggage. These flight attendants met those challenges amazingly, they were well presented and incredibly polite.
One particular flight attendant could not have been any more helpful and charming, she is a credit to flyDubai. They charge ticket prices at premium level as if they are premium airline, however, their service is abysmal if you do not consider them a low-cost flying company. Everything costs extra, date change, cancellation, food and beverage, entertainment, check-in luggage over 15kg, even seats at the exit aisle.
Service of their staff is also abysmal. If you do not have to fly this company you will save tons of money. I was traveling Back to Colombo and I was on an Emirates ticket.
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This was a budget Airline. I believe if FlyDubai is offering CodeShare with a Premium flight, at least they should offer the basic facilities of the Premium Flight.
Although I was served with a main meal, all others such was at a cost. Inspiring event that creates new opportunities and brings to reality the scope and future growth of the travel market.
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